At XNA, we strive to meet the needs of all our passengerss. Below you will find information on our accessibility services, and guidelines.
Volunteer Information Persons (VIPs) stand ready throughout the terminal to provide airport information; and directions to gates, restaurants and anywhere else you need to go. VIPs are dressed in royal blue sweaters or shirts featuring the “XNA Volunteer” logo. If you are unable to locate a volunteer, XNA Police Officers and employees are always available for assistance.
Parking for the disabled is provided in the Short-Term Lot and the Parking Deck at the lowest lot rate – currently at $6 per day. Please be sure to display your disabled parking tag to receive the discounted rate.
To accompany a solo traveler with special needs to or from an arrival or departure gate (such as an unaccompanied child or an elderly or disabled passenger), you must obtain a gate pass at the ticket counter of the airline on which the person is flying. Please note that gate passes are issued solely at the discretion of the airline, and not all airlines will issue a gate pass. Please verify your airline’s policy prior to your trip to the airport. If your airline does issue gate passes, be sure to allow additional time for potential lines at the ticket counter, and check with the airline in advance to make sure their ticket counter is open when requesting a gate pass for an arriving flight. Please be prepared to provide a government-issued photo identification (e.g. driver's license) and flight information. Also, you will be required to go through TSA security screening. Only one person may be allowed to accompany a special-needs passenger to or from the gate. Contact your airline for additional information.
There is a Mother’s Room located after the TSA security checkpoint, between the A and B Gates. These dedicated spaces offer privacy for travelers and airport employees who need to nurse their infants. Each room is equipped with counter space, electrical outlets, a sink and a chair.
All restrooms are handicap-accessible throughout the entire airport.
Service animal and pet relief areas are located both pre- and post-security. Pre-security, find the area outside of the terminal across the drive lanes next to the parking lot berm. There are doggie bags located next to the parking lot. The post-security pet relief area is located immediately before the B Gates.
We currently have visual paging in the A concourse.
Wheelchair assistance at the curb is available through our shuttle service. Please contact Skycap at 479-866-3737 to make arrangements.
Traveling With Your Own Wheelchair or Other Mobility Device
If you are a passenger with a disability and you will be traveling with your mobility device, here are a few suggestions to make your airport experience trouble-free and more enjoyable.
When making your airline reservations, advise your airline of the following information:
When checking in for your flight on the day of departure, confirm all of the above information with an airline agent. Allow extra time when traveling with a battery-powered/electric wheelchair, cart, or scooter.
Attach instructions to your wheelchair if assembly/disassembly is needed
Although not required, it’s very helpful to airline staff if you attach a copy of assembly/disassembly instructions to your wheelchair (or other mobility device); and, if needed, bring specialized tools with you when traveling. (If you have questions regarding permitted carry-on tools, please contact the Transportation Security Administration at 1-866-289-9673.)
Identify battery type and know how to access it, if your mobility device is battery-powered:
If space is available, many airlines will allow folding wheelchairs to be stowed in the cabin on a first-ask, first-serve basis. If cabin storage is not available, airlines will typically allow you to check your wheelchair as baggage at either the ticket counter or the departure gate. Your airline will provide a wheelchair and wheelchair aid to assist you to your gate, if needed.
Advise your airline in advance if you wish to use your mobility device in your connecting city. They’ll let you know if you will have sufficient time in your connecting city. If not, the airline can provide you with their wheelchair service.
Aisle Width of Aircraft
The width of aisle space varies from aircraft to aircraft. Some aisle width spaces can be fairly narrow and difficult to navigate with an airline’s onboard wheelchair. Ask your airline about the aisle width before confirming reservations, if you are concerned about the wheelchair transfer process from the gate onto the aircraft.
Policies vary from airline to airline regarding mobility devices in general. To learn more about your airline’s procedures and requirements for mobility devices, please visit your airline’s website or call their reservation desk.
To file a complaint please submit the ADA Complaint Form.